[{"data":1,"prerenderedAt":499},["ShallowReactive",2],{"success-stories-success_stories_en":3},[4,162,366],{"id":5,"title":6,"author":7,"body":8,"bodyViz":122,"clinic":123,"description":124,"draft":125,"extension":126,"features":127,"heroImage":133,"heroImageAlt":134,"heroQuote":135,"heroQuoteAttribution":136,"location":137,"logo":138,"meta":139,"navigation":140,"noindex":125,"ogImage":133,"pains":141,"path":146,"person":27,"product":147,"publishedAt":148,"readingMinutes":149,"results":150,"role":156,"seo":157,"size":158,"stem":159,"translationKey":160,"updatedAt":122,"__hash__":161},"success_stories_en\u002Ferfolgsgeschichten\u002Ftierarztpraxis-launhardt.md","How Tierarztpraxis Launhardt stays reachable at peak times with Manta, even with a small team","Manta Team",{"type":9,"value":10,"toc":112},"minimark",[11,15,29,34,37,40,44,47,50,54,57,60,69,73,76,79,83,105,109],[12,13,14],"p",{},"Tierarztpraxis Launhardt shows that professional phone reachability does not require a large reception desk or extra staff. The small team of one and a half veterinarians, two veterinary nurses, and one trainee has used Manta’s AI phone assistant for about 1.5 years. Personal contact stays: the practice team still answers calls itself. Manta steps in when no one can pick up. Calls are taken reliably even when every hand is needed in treatment — and appointments can be booked directly even outside opening hours.",[16,17,18,21],"blockquote",{},[12,19,20],{},"“The biggest benefit is that we no longer have to try to take every call immediately. With Manta we can answer less urgent questions later, when we have time.”",[12,22,23,24,28],{},"— ",[25,26,27],"strong",{},"Inga-Lill Launhardt",", Practice Owner",[30,31,33],"h2",{"id":32},"when-everything-happens-at-once-in-a-small-practice","When everything happens at once in a small practice",[12,35,36],{},"A smaller veterinary practice has no dedicated phone desk. When it is quiet, the team can cover the phone well. At peak times, for example on the Monday morning notorious in veterinary practices, the day looks different: everyone is in treatment, one person covers reception, and the phone rings without a pause.",[12,38,39],{},"Especially during operations it was sometimes impossible for the team to take calls. Pet owners were asked by voicemail to call back later. Requests were lost and the practice day kept being interrupted. Hiring more staff was deliberately not an option: the practice wanted to keep working as a small, well-rehearsed team.",[30,41,43],{"id":42},"personal-contact-stays-manta-steps-in-only-when-needed","Personal contact stays — Manta steps in only when needed",[12,45,46],{},"Tierarztpraxis Launhardt uses Manta in the overflow setup. Inbound calls first ring in the practice as usual and are still answered in person by the team. Only when no one there can pick up does Manta take over automatically.",[12,48,49],{},"So Manta does not replace personal contact, but complements it in the exact moments the team needs support. Manta holds a natural conversation, captures the key details, and makes them available in a structured dashboard. The team sees at a glance what the call is about and can handle less urgent requests when the day has time again. For urgent cases, built-in emergency detection kicks in: Manta recognises veterinary emergencies and forwards them straight to the practice.",[30,51,53],{"id":52},"book-appointments-even-when-the-practice-is-closed","Book appointments even when the practice is closed",[12,55,56],{},"Through the Vetpraxis integration, Manta knows the appointment types and availability the practice has opened. Pet owners can therefore book a suitable time not only during surgery hours, but also in the evening, at weekends, or during breaks. Manta writes the appointment straight into the practice calendar.",[12,58,59],{},"That makes the practice reachable around the clock, without anyone on the team taking extra phone duty. An internal review showed that 18% more appointments were booked via Manta. The practice now books up to 15 extra appointments per week through Manta — including appointments that pet owners schedule outside regular opening hours. The practice sums up the effect like this:",[16,61,62,65],{},[12,63,64],{},"“With Manta, our appointment book fills itself!”",[12,66,23,67,28],{},[25,68,27],{},[30,70,72],{"id":71},"a-solution-that-learns-together-with-the-practice","A solution that learns together with the practice",[12,74,75],{},"After the first trial week the verdict was already clear: “We can work with this.” Even less tech-comfortable pet owners managed the assistant well, despite the unfamiliar conversation.",[12,77,78],{},"From the start the collaboration was treated as a joint process. Feedback from daily practice went into the configuration. A five-day trial became an ongoing partnership that has now lasted about 1.5 years.",[30,80,82],{"id":81},"the-collaboration-in-three-points","The collaboration in three points",[84,85,86,93,99],"ul",{},[87,88,89,92],"li",{},[25,90,91],{},"Reachable in person — with a safety net:"," The team still answers calls itself. As an overflow solution, Manta steps in exactly when the practice cannot pick up.",[87,94,95,98],{},[25,96,97],{},"Up to 15 extra appointments per week:"," Through the Vetpraxis integration, pet owners can book open slots directly even outside opening hours.",[87,100,101,104],{},[25,102,103],{},"More calm and control:"," Requests are captured and pre-sorted in a structured way, so the team can handle urgent cases immediately and answer less important questions later, in calm.",[30,106,108],{"id":107},"about-tierarztpraxis-launhardt","About Tierarztpraxis Launhardt",[12,110,111],{},"Tierarztpraxis Launhardt is a small, owner-led practice with a deliberately compact team. The practice combines personal care with digital processes and has used Manta for about 1.5 years to organise reachability, appointment booking, and the daily workflow reliably.",{"title":113,"searchDepth":114,"depth":114,"links":115},"",2,[116,117,118,119,120,121],{"id":32,"depth":114,"text":33},{"id":42,"depth":114,"text":43},{"id":52,"depth":114,"text":53},{"id":71,"depth":114,"text":72},{"id":81,"depth":114,"text":82},{"id":107,"depth":114,"text":108},null,"Tierarztpraxis Launhardt","Tierarztpraxis Launhardt shows that professional phone reachability does not require a large reception desk or extra staff.",false,"md",[128,130,131,132],{"Overflow mode":129},"the team stays the first voice","Detect emergencies and forward them immediately","Book appointments via Vetpraxis in the evening and at weekends","Capture and sort requests so callbacks are calmer","\u002Fimages\u002Fstories\u002Ftierarztpraxis-launhardt-team.jpg","The team at Tierarztpraxis Launhardt","The biggest benefit is that we no longer have to try to take every call immediately. With Manta we can answer less urgent questions later, when we have time.","Inga-Lill Launhardt, Practice Owner","Fronhausen \u002F Lahn","\u002Fimages\u002Ftrust\u002Ftenants\u002Ftierarztpraxis-launhardt.png",{},true,[142,143,144,145],"No dedicated phone desk in a small practice","At peak times and during surgery, no one can take the phone","A voicemail asks people to call back later — requests are lost","Hiring more staff was deliberately not the answer","\u002Ferfolgsgeschichten\u002Ftierarztpraxis-launhardt","Manta Calls","2026-09-03",5,[151,152,153,154,155],"Personal contact stays — Manta takes over only when no one can pick up","Up to 15 extra appointments per week, including after hours","18% more appointments via Manta in an internal review","Emergencies recognised and forwarded straight to the practice","Less urgent questions can be answered later, in calm","Practice Owner",{"title":6,"description":124},"small team","erfolgsgeschichten\u002Ftierarztpraxis-launhardt","tierarztpraxis-launhardt","6mJqxtcSWHcgKDLXzAK7mJsP-LX8fp0l3vXPr4-kwT4",{"id":163,"title":164,"author":7,"body":165,"bodyViz":335,"clinic":336,"description":337,"draft":125,"extension":126,"features":338,"heroImage":339,"heroImageAlt":340,"heroQuote":341,"heroQuoteAttribution":342,"location":343,"logo":344,"meta":345,"navigation":140,"noindex":125,"ogImage":339,"pains":346,"path":351,"person":278,"product":147,"publishedAt":352,"readingMinutes":149,"results":353,"role":360,"seo":361,"size":362,"stem":363,"translationKey":364,"updatedAt":122,"__hash__":365},"success_stories_en\u002Ferfolgsgeschichten\u002Fmedivet.md","How Medivet delivers consistent service across every practice with Manta",{"type":9,"value":166,"toc":317},[167,171,174,181,185,188,193,196,200,203,207,210,214,217,224,229,243,247,250,254,269,280,284,287,291,294,303,307,310,314],[30,168,170],{"id":169},"background","Background",[12,172,173],{},"Medivet Germany operates 20 veterinary practices and is one of the country’s leading practice groups, part of the international Medivet Group. Sites stretch from Hamburg and Berlin to Bremen and Munich — with shared quality standards and the ambition to offer pet owners the same service everywhere.",[12,175,176,177,180],{},"As a group, Medivet continues to grow: organically, through acquisitions, and via partnerships such as planned Medivet practices inside ZooRoyal specialty stores. Growth adds complexity — especially on the phone. That is where Manta comes in: the AI phone assistant now runs at ",[25,178,179],{},"11 Medivet locations",", answering calls around the clock, prioritizing requests, and booking appointments — while the analytics dashboard gives headquarters a first true overview across all clinics.",[30,182,184],{"id":183},"challenges","Challenges",[12,186,187],{},"A practice group with sites across Germany has different needs than a single clinic. Service quality, reachability, and team relief depend heavily on local staffing and opening hours — and headquarters long lacked a shared view of the status quo.",[189,190,192],"h3",{"id":191},"uneven-service-levels-by-site","Uneven service levels by site",[12,194,195],{},"At some locations the team kept up with call volume — at others calls were missed or answered only with delay. For pet owners that meant: depending on which Medivet practice they called, the experience was different.",[189,197,199],{"id":198},"no-central-transparency","No central transparency",[12,201,202],{},"Without cross-site numbers, the impact of phone processes stayed invisible. How many calls run where? Where are appointments booked? Where does the assistant relieve the team most? Answers lived in local silos — not in one shared dashboard.",[189,204,206],{"id":205},"growth-without-consistent-phone-processes","Growth without consistent phone processes",[12,208,209],{},"New sites — whether acquisitions or openings — started without established phone standards. Each practice had to build processes from scratch before matching the group’s service level.",[30,211,213],{"id":212},"solution","Solution",[12,215,216],{},"Medivet rolled out Manta’s AI phone assistant step by step across multiple sites. Manta answers calls in a natural conversational style, handles common questions, spots urgent cases, and puts the key information in the dashboard for the team — at every location with the same quality bar.",[12,218,219,220,223],{},"Critical for the group: ",[25,221,222],{},"multi-site analytics",". Leaders and operations can select several clinics at once and compare call volume, categories, forwardings, and appointments across practices. Many individual sites become a manageable portfolio.",[12,225,226],{},[25,227,228],{},"Favorite features:",[84,230,231,234,237,240],{},[87,232,233],{},"Multi-site analytics with cross-practice comparison",[87,235,236],{},"Consistent AI phone assistant at every location",[87,238,239],{},"Book appointments during the call",[87,241,242],{},"Fast rollout of new practices with proven workflows",[189,244,246],{"id":245},"how-medivet-uses-manta","How Medivet uses Manta",[12,248,249],{},"At connected sites, Manta answers calls and keeps service up outside peak hours and opening times. In the analytics dashboard, headquarters sees at a glance how sites perform — and where to adjust. New practices inherit the proven configuration and go live in days instead of building phone processes from zero.",[30,251,253],{"id":252},"impact","Impact",[12,255,256,257,260,261,264,265,268],{},"Since rollout, Manta has answered ",[25,258,259],{},"over 13,000 calls"," across Medivet sites — about ",[25,262,263],{},"330 hours"," on the phone. At the same time, ",[25,266,267],{},"over 1,100 appointments"," were booked directly in conversation. More important than the absolute numbers: customers at Medivet practices on Manta experience a comparable service level — independent of local staffing or time of day.",[16,270,271,274],{},[12,272,273],{},"“For the first time we can see Manta’s full impact across our practices — and make sure customers get the same service everywhere.”",[12,275,23,276,279],{},[25,277,278],{},"Christian Glaser",", Managing Director",[189,281,283],{"id":282},"consistent-service-across-clinics","Consistent service across clinics",[12,285,286],{},"Whether Bremen, Bergedorf, or Munich: the phone assistant delivers the same quality standard. Pet owners reach the practice, get answers, and can book appointments — without the local team having to take every conversation themselves.",[189,288,290],{"id":289},"transparency-for-headquarters","Transparency for headquarters",[12,292,293],{},"Multi-site analytics shows call volume and appointments across all clinics. Instead of separate reports from each practice, there is one shared view — the basis for operational steering and further development.",[16,295,296,299],{},[12,297,298],{},"“We can finally compare, adjust, and onboard new sites with the same standards — that is essential for a growing group.”",[12,300,23,301,279],{},[25,302,278],{},[189,304,306],{"id":305},"scaling-with-growth","Scaling with growth",[12,308,309],{},"When Medivet opens or acquires new practices, phone service does not have to be reinvented each time. The proven Manta setup can be reused — and the site appears in shared analytics as soon as it goes live.",[30,311,313],{"id":312},"whats-next","What’s next?",[12,315,316],{},"Medivet and Manta are working to connect more sites and raise the shared quality bar further — including the planned expansion via ZooRoyal specialty stores. With central transparency and consistent service on the phone, the group is ready to grow customer experience and footprint together.",{"title":113,"searchDepth":114,"depth":114,"links":318},[319,320,326,329,334],{"id":169,"depth":114,"text":170},{"id":183,"depth":114,"text":184,"children":321},[322,324,325],{"id":191,"depth":323,"text":192},3,{"id":198,"depth":323,"text":199},{"id":205,"depth":323,"text":206},{"id":212,"depth":114,"text":213,"children":327},[328],{"id":245,"depth":323,"text":246},{"id":252,"depth":114,"text":253,"children":330},[331,332,333],{"id":282,"depth":323,"text":283},{"id":289,"depth":323,"text":290},{"id":305,"depth":323,"text":306},{"id":312,"depth":114,"text":313},"analytics","Medivet","With Manta’s AI phone assistant and multi-site analytics, Medivet sees impact across all clinics — and delivers the same customer service everywhere.",[233,236,239,242],"\u002Fimages\u002Fstories\u002Fmedivet-hero.jpg","Medivet veterinary practice — consistent service across all sites with Manta","For the first time we can see Manta’s full impact across our practices — and make sure customers get the same service everywhere.","Christian Glaser, Managing Director","nationwide","\u002Fimages\u002Ftrust\u002Fmedivet.svg",{},[347,348,349,350],"Inconsistent reachability and service quality by site and staffing","No central view of call volume, bookings, and relief across the group","Staff shortages hit reception and phones unevenly across locations","New practices start without established phone processes and quality standards","\u002Ferfolgsgeschichten\u002Fmedivet","2026-08-21",[354,355,356,357,359],"Over 1,100 appointments booked directly on the phone","Around 330 hours of calls answered across all sites","Consistent service level across all Medivet practices on Manta",{"Central transparency":358},"impact and load across practices in the analytics dashboard","New sites go live with proven phone processes in days","Managing Director",{"title":164,"description":337},"20 practices in Germany","erfolgsgeschichten\u002Fmedivet","medivet","8-DmlXsM3mfn9pmn6RjqqfXFBqMLa6gMfy0Y-8rDgD4",{"id":367,"title":368,"author":7,"body":369,"bodyViz":122,"clinic":466,"description":467,"draft":125,"extension":126,"features":468,"heroImage":473,"heroImageAlt":474,"heroQuote":475,"heroQuoteAttribution":476,"location":477,"logo":478,"meta":479,"navigation":140,"noindex":125,"ogImage":473,"pains":480,"path":485,"person":436,"product":147,"publishedAt":486,"readingMinutes":487,"results":488,"role":360,"seo":494,"size":495,"stem":496,"translationKey":497,"updatedAt":122,"__hash__":498},"success_stories_en\u002Ferfolgsgeschichten\u002Fkleintierklinik-frankenthal.md","How Kleintierklinik Frankenthal uses Manta’s AI phone assistant to treat emergencies faster and reduce phone stress at the clinic",{"type":9,"value":370,"toc":459},[371,374,378,381,384,395,399,402,405,409,412,421,424,427,437,441,452,456],[12,372,373],{},"Kleintierklinik Frankenthal is one of Germany’s largest small-animal clinics, with around 90 staff, and handles several hundred calls every day. By introducing Manta’s AI phone assistant, the clinic improved reachability, eased pressure on the team, and — thanks to intelligent prioritization — supports optimal care for urgent cases.",[30,375,377],{"id":376},"the-clinic-could-not-keep-up-with-the-volume-of-customer-requests","The clinic could not keep up with the volume of customer requests",[12,379,380],{},"Like many veterinary practices and clinics, the Frankenthal team had until recently been overwhelmed by the high number of calls. At peak times and on especially busy days, the clinic missed up to 50% of its customers’ calls. On top of that, the phone-desk team was stressed and requests were not prioritized.",[12,382,383],{},"Requests were handled by time of call rather than by urgency. A nail-trim appointment could therefore be handled faster than an emergency call about gastric torsion.",[16,385,386,389],{},[12,387,388],{},"“It was impossible for us on the phone desk to look after every customer. We could barely keep up, and we could see that our customers weren’t happy.”",[12,390,23,391,394],{},[25,392,393],{},"Sigrid Borrmann",", Head of Phone Desk",[30,396,398],{"id":397},"mantas-ai-phone-assistant-helps-the-clinic-prioritize-requests-and-eases-the-load-on-the-team","Manta’s AI phone assistant helps the clinic prioritize requests and eases the load on the team",[12,400,401],{},"After the initial conversations, it quickly became clear that Manta’s AI phone assistant could meaningfully support the clinic. Manta can take the clinic’s calls around the clock in a natural conversational style, answers common questions, detects emergencies and forwards them automatically. Key details are captured during the call. The AI can be customized to the clinic or practice.",[12,403,404],{},"Managing Director Christopher Horbach opted for a pilot of the AI phone assistant. After a joint on-site workshop at the clinic, in which Manta was tailored to the clinic, a two-week trial began. After the trial, the clinic chose to keep Manta permanently.",[30,406,408],{"id":407},"kleintierklinik-frankenthal-no-longer-misses-any-calls-and-emergencies-can-be-handled-with-better-prioritization","Kleintierklinik Frankenthal no longer misses any calls, and emergencies can be handled with better prioritization",[12,410,411],{},"Since introducing the AI phone assistant, the clinic has raised reachability to 100%, which has clearly improved customer service. Staff on the phone desk can also always see in the Manta dashboard which request is most urgent. Emergencies are recognized intelligently and forwarded straight to the clinic. For less urgent requests, Manta gathers the key information in a natural phone conversation so that a callback is much more efficient.",[16,413,414,417],{},[12,415,416],{},"“Manta takes pre-qualification off our plate. Callbacks take half as long because all the important data is already in the dashboard before we even speak to people and customers are happier because in an emergency they can talk to us directly.”",[12,418,23,419,394],{},[25,420,393],{},[12,422,423],{},"As a result, emergency care has improved. Before Manta, many emergencies could not be handled at all because the phone desk at the clinic was busy. Emergencies are now handled by Manta and forwarded to the clinic within about 30 seconds on average.",[12,425,426],{},"The team also saves a great deal of time on callbacks. A typical call used to take about 6 minutes — with Manta collecting the information first, a callback now averages just under 4 minutes. Cutting invested time by 33% clearly eases the load on the phone desk. Not least because of that, perceived stress around the phone for staff on the desk and at reception has improved by 27% since Manta was introduced.",[16,428,429,432],{},[12,430,431],{},"“With Manta we can not only provide better and faster emergency care — thanks to improved reachability and more structured work, we also see positive business effects.”",[12,433,23,434,279],{},[25,435,436],{},"Christopher Horbach",[30,438,440],{"id":439},"the-collaboration-between-kleintierklinik-frankenthal-and-manta-in-three-points","The collaboration between Kleintierklinik Frankenthal and Manta in three points",[84,442,443,446,449],{},[87,444,445],{},"Kleintierklinik Frankenthal uses Manta’s intelligent AI phone assistant to answer its calls.",[87,447,448],{},"Manta prioritizes customer requests, detects emergencies and forwards them straight to the clinic. Key information is captured in a natural conversation and can be viewed and handled by the clinic in a clear dashboard.",[87,450,451],{},"As a result, the clinic was able to improve reachability and therefore customer service, treat emergencies faster, and take substantial pressure off the phone-desk team.",[30,453,455],{"id":454},"about-kleintierklinik-frankenthal","About Kleintierklinik Frankenthal",[12,457,458],{},"As a regional hub for all small-animal treatments, the clinic is one of the largest facilities of its kind in the Palatinate. The clinic’s vision is carried by three managing directors; around 90 highly motivated and committed staff keep day-to-day operations running. The clinic’s primary goal is to give animal patients first-class care using modern procedures and equipment.",{"title":113,"searchDepth":114,"depth":114,"links":460},[461,462,463,464,465],{"id":376,"depth":114,"text":377},{"id":397,"depth":114,"text":398},{"id":407,"depth":114,"text":408},{"id":439,"depth":114,"text":440},{"id":454,"depth":114,"text":455},"Kleintierklinik Frankenthal","Kleintierklinik Frankenthal is one of Germany’s largest small-animal clinics, with around 90 staff, and handles several hundred calls every day.",[469,470,471,472],"Answer calls around the clock in a natural conversational style","Answer common questions and automatically detect emergencies","Capture key details in the call and surface them in the dashboard","Customize to the clinic and its workflows","\u002Fimages\u002Fstories\u002Fkleintierklinik-frankenthal-hero.jpg","Kleintierklinik Frankenthal with results — 100% reachability, 30-second emergency pickup, 27% less team stress","Before Manta, on some days we missed almost half of our customers’ calls. With Manta, no call is lost and our team can handle requests by priority.","Christopher Horbach, Managing Director","Frankenthal \u002F Palatinate","\u002Fimages\u002Ftrust\u002Ftenants\u002Fkleintierklinik-frankenthal-wordmark.png",{},[481,482,483,484],"Up to 50% missed calls at peak times","No prioritization — routine requests ahead of emergencies","Overloaded phone desk and a stressed team","Callbacks without pre-qualification take too long","\u002Ferfolgsgeschichten\u002Fkleintierklinik-frankenthal","2025-07-30",6,[489,490,491,492,493],"Reachability raised to 100% — no call is lost","Emergencies recognized and forwarded in about 30 seconds on average","Callbacks 33% shorter (from ~6 to ~4 minutes)","Phone-desk stress reduced by 27%","Requests handled by urgency instead of call order",{"title":368,"description":467},"~90 employees","erfolgsgeschichten\u002Fkleintierklinik-frankenthal","kleintierklinik-frankenthal","Xxy7IjwAskIrO5V_bL8E85yP-dL4jd3iVIDFWdbSJ-0",1788892395945]