[{"data":1,"prerenderedAt":161},["ShallowReactive",2],{"success-story-en-tierarztpraxis-launhardt":3},{"id":4,"title":5,"author":6,"body":7,"bodyViz":121,"clinic":122,"description":123,"draft":124,"extension":125,"features":126,"heroImage":132,"heroImageAlt":133,"heroQuote":134,"heroQuoteAttribution":135,"location":136,"logo":137,"meta":138,"navigation":139,"noindex":124,"ogImage":132,"pains":140,"path":145,"person":26,"product":146,"publishedAt":147,"readingMinutes":148,"results":149,"role":155,"seo":156,"size":157,"stem":158,"translationKey":159,"updatedAt":121,"__hash__":160},"success_stories_en\u002Ferfolgsgeschichten\u002Ftierarztpraxis-launhardt.md","How Tierarztpraxis Launhardt stays reachable at peak times with Manta, even with a small team","Manta Team",{"type":8,"value":9,"toc":111},"minimark",[10,14,28,33,36,39,43,46,49,53,56,59,68,72,75,78,82,104,108],[11,12,13],"p",{},"Tierarztpraxis Launhardt shows that professional phone reachability does not require a large reception desk or extra staff. The small team of one and a half veterinarians, two veterinary nurses, and one trainee has used Manta’s AI phone assistant for about 1.5 years. Personal contact stays: the practice team still answers calls itself. Manta steps in when no one can pick up. Calls are taken reliably even when every hand is needed in treatment — and appointments can be booked directly even outside opening hours.",[15,16,17,20],"blockquote",{},[11,18,19],{},"“The biggest benefit is that we no longer have to try to take every call immediately. With Manta we can answer less urgent questions later, when we have time.”",[11,21,22,23,27],{},"— ",[24,25,26],"strong",{},"Inga-Lill Launhardt",", Practice Owner",[29,30,32],"h2",{"id":31},"when-everything-happens-at-once-in-a-small-practice","When everything happens at once in a small practice",[11,34,35],{},"A smaller veterinary practice has no dedicated phone desk. When it is quiet, the team can cover the phone well. At peak times, for example on the Monday morning notorious in veterinary practices, the day looks different: everyone is in treatment, one person covers reception, and the phone rings without a pause.",[11,37,38],{},"Especially during operations it was sometimes impossible for the team to take calls. Pet owners were asked by voicemail to call back later. Requests were lost and the practice day kept being interrupted. Hiring more staff was deliberately not an option: the practice wanted to keep working as a small, well-rehearsed team.",[29,40,42],{"id":41},"personal-contact-stays-manta-steps-in-only-when-needed","Personal contact stays — Manta steps in only when needed",[11,44,45],{},"Tierarztpraxis Launhardt uses Manta in the overflow setup. Inbound calls first ring in the practice as usual and are still answered in person by the team. Only when no one there can pick up does Manta take over automatically.",[11,47,48],{},"So Manta does not replace personal contact, but complements it in the exact moments the team needs support. Manta holds a natural conversation, captures the key details, and makes them available in a structured dashboard. The team sees at a glance what the call is about and can handle less urgent requests when the day has time again. For urgent cases, built-in emergency detection kicks in: Manta recognises veterinary emergencies and forwards them straight to the practice.",[29,50,52],{"id":51},"book-appointments-even-when-the-practice-is-closed","Book appointments even when the practice is closed",[11,54,55],{},"Through the Vetpraxis integration, Manta knows the appointment types and availability the practice has opened. Pet owners can therefore book a suitable time not only during surgery hours, but also in the evening, at weekends, or during breaks. Manta writes the appointment straight into the practice calendar.",[11,57,58],{},"That makes the practice reachable around the clock, without anyone on the team taking extra phone duty. An internal review showed that 18% more appointments were booked via Manta. The practice now books up to 15 extra appointments per week through Manta — including appointments that pet owners schedule outside regular opening hours. The practice sums up the effect like this:",[15,60,61,64],{},[11,62,63],{},"“With Manta, our appointment book fills itself!”",[11,65,22,66,27],{},[24,67,26],{},[29,69,71],{"id":70},"a-solution-that-learns-together-with-the-practice","A solution that learns together with the practice",[11,73,74],{},"After the first trial week the verdict was already clear: “We can work with this.” Even less tech-comfortable pet owners managed the assistant well, despite the unfamiliar conversation.",[11,76,77],{},"From the start the collaboration was treated as a joint process. Feedback from daily practice went into the configuration. A five-day trial became an ongoing partnership that has now lasted about 1.5 years.",[29,79,81],{"id":80},"the-collaboration-in-three-points","The collaboration in three points",[83,84,85,92,98],"ul",{},[86,87,88,91],"li",{},[24,89,90],{},"Reachable in person — with a safety net:"," The team still answers calls itself. As an overflow solution, Manta steps in exactly when the practice cannot pick up.",[86,93,94,97],{},[24,95,96],{},"Up to 15 extra appointments per week:"," Through the Vetpraxis integration, pet owners can book open slots directly even outside opening hours.",[86,99,100,103],{},[24,101,102],{},"More calm and control:"," Requests are captured and pre-sorted in a structured way, so the team can handle urgent cases immediately and answer less important questions later, in calm.",[29,105,107],{"id":106},"about-tierarztpraxis-launhardt","About Tierarztpraxis Launhardt",[11,109,110],{},"Tierarztpraxis Launhardt is a small, owner-led practice with a deliberately compact team. The practice combines personal care with digital processes and has used Manta for about 1.5 years to organise reachability, appointment booking, and the daily workflow reliably.",{"title":112,"searchDepth":113,"depth":113,"links":114},"",2,[115,116,117,118,119,120],{"id":31,"depth":113,"text":32},{"id":41,"depth":113,"text":42},{"id":51,"depth":113,"text":52},{"id":70,"depth":113,"text":71},{"id":80,"depth":113,"text":81},{"id":106,"depth":113,"text":107},null,"Tierarztpraxis Launhardt","Tierarztpraxis Launhardt shows that professional phone reachability does not require a large reception desk or extra staff.",false,"md",[127,129,130,131],{"Overflow mode":128},"the team stays the first voice","Detect emergencies and forward them immediately","Book appointments via Vetpraxis in the evening and at weekends","Capture and sort requests so callbacks are calmer","\u002Fimages\u002Fstories\u002Ftierarztpraxis-launhardt-team.jpg","The team at Tierarztpraxis Launhardt","The biggest benefit is that we no longer have to try to take every call immediately. With Manta we can answer less urgent questions later, when we have time.","Inga-Lill Launhardt, Practice Owner","Fronhausen \u002F Lahn","\u002Fimages\u002Ftrust\u002Ftenants\u002Ftierarztpraxis-launhardt.png",{},true,[141,142,143,144],"No dedicated phone desk in a small practice","At peak times and during surgery, no one can take the phone","A voicemail asks people to call back later — requests are lost","Hiring more staff was deliberately not the answer","\u002Ferfolgsgeschichten\u002Ftierarztpraxis-launhardt","Manta Calls","2026-09-03",5,[150,151,152,153,154],"Personal contact stays — Manta takes over only when no one can pick up","Up to 15 extra appointments per week, including after hours","18% more appointments via Manta in an internal review","Emergencies recognised and forwarded straight to the practice","Less urgent questions can be answered later, in calm","Practice Owner",{"title":5,"description":123},"small team","erfolgsgeschichten\u002Ftierarztpraxis-launhardt","tierarztpraxis-launhardt","6mJqxtcSWHcgKDLXzAK7mJsP-LX8fp0l3vXPr4-kwT4",1788892397022]